Designing a performance measurement system to support materials management in engineer-to-order: a case study

doi:10.1007/s40436-015-0109-2

Advances in Manufacturing ›› 2015, Vol. 3 ›› Issue (2): 111-122.doi: 10.1007/s40436-015-0109-2

Designing a performance measurement system to support materials management in engineer-to-order: a case study

Børge Sjøbakk¹, Ottar Bakås¹, Oksana Bondarenko², Tara Kamran²

1 Department of Industrial Management, SINTEF Technology and Society, Trondheim, Norway;
2 Department of Production and Quality Engineering, NTNU, Trondheim, Norway

收稿日期:2015-02-23 修回日期:2015-04-22 出版日期:2015-06-25 发布日期:2015-05-27
通讯作者: Børge Sjøbakk E-mail:borge.sjobakk@sintef.no
基金资助:
This work has been conducted within the context of the projects MARGIN (Integrated and Responsive Maritime Supply Chain) funded by the Regional Research Fund Mid-Norway, EFFEKT (Effective Production of Advanced Maritime Equipment), the SFI Norman (Norwegian Manufacturing Future) programme supported by the Research Council of Norway and the project Linked Design (Linked Knowledge in Manufacturing, Engineering and Design) with funding from the European Union's Seventh Framework Programme ([FP7/2007-2013]) (Grant No. 284613).

Designing a performance measurement system to support materials management in engineer-to-order: a case study

Børge Sjøbakk¹, Ottar Bakås¹, Oksana Bondarenko², Tara Kamran²

1 Department of Industrial Management, SINTEF Technology and Society, Trondheim, Norway;
2 Department of Production and Quality Engineering, NTNU, Trondheim, Norway

Received:2015-02-23 Revised:2015-04-22 Online:2015-06-25 Published:2015-05-27
Contact: Børge Sjøbakk E-mail:borge.sjobakk@sintef.no
Supported by:
This work has been conducted within the context of the projects MARGIN (Integrated and Responsive Maritime Supply Chain) funded by the Regional Research Fund Mid-Norway, EFFEKT (Effective Production of Advanced Maritime Equipment), the SFI Norman (Norwegian Manufacturing Future) programme supported by the Research Council of Norway and the project Linked Design (Linked Knowledge in Manufacturing, Engineering and Design) with funding from the European Union's Seventh Framework Programme ([FP7/2007-2013]) (Grant No. 284613).

摘要/Abstract

摘要： There are many different production situations that can be employed to meet demand. In the engineer-toorder (ETO) production situation, products are manufactured to meet specific customer needs by unique engineering or significant customization. In such an environment, failing to supply the required materials in the right quantities and at the right time increases the risk of breaching due date agreements and thereby losing customer satisfaction. As such, materials management is one of the most important and critical processes within production planning and control in ETO. To bring attention and improvement to this area, ETO companies may benefit from a performance measurement system (PMS) that systematically monitors how well materials management is carried out. The design of a company's PMS varies with its production situation. Within the large body of literature on performance management and measurement, limited literature specifically addressing performance measurement in ETO has been identified. After being approached by a Norwegian ETO company requesting a PMS for materials management, the authors therefore set out to design the PMS from scratch, using literature on ETO, materials management and performance management and measurement as a starting point. The paper presents the proposed PMS. It provides a basis for further studies on the topic, and could be used by managers in ETO companies to assess and improve their materials management practice.

关键词: Performance measurement system (PMS), Materials management, Engineer-to-order (ETO)

Abstract: There are many different production situations that can be employed to meet demand. In the engineer-toorder (ETO) production situation, products are manufactured to meet specific customer needs by unique engineering or significant customization. In such an environment, failing to supply the required materials in the right quantities and at the right time increases the risk of breaching due date agreements and thereby losing customer satisfaction. As such, materials management is one of the most important and critical processes within production planning and control in ETO. To bring attention and improvement to this area, ETO companies may benefit from a performance measurement system (PMS) that systematically monitors how well materials management is carried out. The design of a company's PMS varies with its production situation. Within the large body of literature on performance management and measurement, limited literature specifically addressing performance measurement in ETO has been identified. After being approached by a Norwegian ETO company requesting a PMS for materials management, the authors therefore set out to design the PMS from scratch, using literature on ETO, materials management and performance management and measurement as a starting point. The paper presents the proposed PMS. It provides a basis for further studies on the topic, and could be used by managers in ETO companies to assess and improve their materials management practice.

Key words: Performance measurement system (PMS), Materials management, Engineer-to-order (ETO)

Børge Sjøbakk, Ottar Bakås, Oksana Bondarenko, Tara Kamran. Designing a performance measurement system to support materials management in engineer-to-order: a case study[J]. Advances in Manufacturing, 2015, 3(2): 111-122.

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Designing a performance measurement system to support materials management in engineer-to-order: a case study

Designing a performance measurement system to support materials management in engineer-to-order: a case study

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